[Part 2] Approve or reject a generated file and add an approval stamp

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    Sue Frost (Edited )

    In the first step on the workflow organisation there is a level for applications where the approver wants more information and therefore it sends back to the person who applied to adjust their application but I can't find instructions on how to set this up? All I get is an option to Approve and reject none for resubmit/require more information etc

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    Form Publisher Team

    Hi,

    You will need to activate the option for the user to Edit is response to use this option.

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    Molly Pace

    Hi --

    I'm using the add on for a form that asks approval from managers. My issue is though, when it goes out to multiple managers the first one that responds (with an approval or rejection), essentially closes out the poll. Not allowing any of the other managers to vote or voice concerns.

    Is there a way to combat this?

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    paula vedoya

    Hi,

    I enabled the Edit for the user, the user(Approver) requests more information but after that I only get an email with the request for more information the Approver question and no option to answer the request. Only Option I get is to Update the response. What am I missing?

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    Form Publisher Team

    Hi,

    @Molly Pace: For the moment this is the way Form Publisher works. We are not currently working on that part of the feature so it will not change for the moment.

     

    @paula vedoya: Well once the approver asked for more information with a comment, the respondent can edit his response to match the need of the approver, that's how it works.

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    Sue Frost

    Is there a way to edit if you pressed rejected but meant to approve or vice versa?

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    Nathan Humphrey

    If I reject the request is there a way that the document would not be created and attached to the email?  Right now if I reject a request they still get the generated file in the rejection email.

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    Effendy Yahya

    i had setup the approval workflow. but when i approve, the form responder did not get the email. 

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    Form Publisher Team

    Hi Effendy Yahya,

    If you still have an issue, can you please contact our customer support at support@form-publisher.com?

    They will give you the best answer as soon as possible. Thank you.

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    Syahirah Amira Roslan

    I have a problem where the responder didnt get an email after i approved his application. Can I know what's the prob? Thank you

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    Rémi Le Masson

    Hi Syahirah,

    Thanks for your comment!

    Could you please create a ticket on our contact form here in order for our support team to investigate your request.

    Thanks a lot

     

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