[Part 5] Monitor the status of each request from your spreadsheet

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6 comments

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    Eric

    "validation" is "approval"   this page needs to be updated :)

     

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    Oleg Gulevskyy

    Thanks for the heads up, Eric

    I flagged this with our documentation team to review the wording.

     

    Best,

    FP Team

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    Vicki Chiu (Edited )

    When I set the approval workflow in Dec 18, it went smooth that the generated files can be updated as approved/rejected after the process.

    Just sometimes there were bugs that the files remain pending even we have approved and recipients (including the applicant) cannot receive email updating them the form is approved. 

    Recently the problem become more serious...(we didn't make any changes to the template form)

    All generated file (both excel file & google sheet) cannot be not updated after the approval process...
    They are all remain "pending" even the response shows it is approved? 

    How can I solve this problem...? 

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    Richard Debrabant

    Hi Vicki Chiu,

    We’re sorry to hear that, could you contact us here https://support.form-publisher.com/hc/en-us/requests/new and provide us with your template and spreadsheet please ?

    This way will be able to investigate this issue.

     

    Thanks !

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    Alyson Pitarre

    Hi, 

    Running into a couple of hiccups with the approvals flow I'm trying to set up. Just ran a test. When I approved my first project, the spreadsheet didn't update it. It still says "pending." Same thing goes for the form it generated. Still says pending. Additionally, the form respondent did not receive the notification email I set up when an approval happens. 

    Clearly I'm missing something. 

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    Remi

    Hello Alyson,

    Thanks for your comment,

    Form Publisher had some technical issues back in late February / early March. We are sorry about that but it has been now solved. If you still experiencing problems, please reach out to our support team here

    Thanks - Form Publisher Support Team

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