Transfer ownership of the settings / Trigger the add-on from another account

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9 comments

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    Hector Rodriguez

    This is the answer I was looking for. Thank you.

     

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    Form Publisher Team

    Hi,

    @Hector Rodriguez: Thanks for your feedback !

    Form Publisher Team

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    Nivea Tejada

    Hello, 

    My company recently changed domain names and the Form Publisher will not let me changing the settings on the form due to the fact that its under ownership of my old email. 

    We own both the new and old domain, how can I gain access to my form publisher? 

  • Avatar
    Form Publisher Team

    Hi

    @Nivea Tejada: If you have access to both your account, you just have to follow this article.

  • Avatar
    Nivea Tejada

    I do not as my old email became an alias. 

    How can I gain access to my form publisher? 

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    Form Publisher Team (Edited )

    Hi,

    @Nivea Tejada: We can give you your Form Publisher settings back if we have both emails address. Please contact us by email at: support@form-publisher.com

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    Sarah Kaplan

    What if I want multiple people to be able to use/edit the form publisher. Each time someone else needs to make changes everyone else disables form publisher so they can enable it? I need at least 2 other people to be able to access it, if not concurrently. 

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    Form Publisher Team

    Hi,

    Only one person can edit the Form Publisher configuration at a time. You will have to switch the ownership whenever you change editor.

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    Nicola Brown

    Hi

    Ive tried following the above instructions (disabling form publisher in original account and enabling in new account) and I still get the same message:  Form publisher has been set up by (insert original email address), you cannot change the settings.

    I have transferred ownership of the google form, and template I created to the new account. I followed the above instructions. I've also tried removing the form publisher altogether in the old account and reinstalling in new account. This hasn't worked.

    Please can you advise ASAP

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