If you need further information from your respondent, read this article to know how to activate this option and add a comment to a request.
1. How to ask for more information?
This option is available only if both the Collect email addresses and Edit after submit options are enabled.
When the form is submitted, you can select Request information and add details in the Comments field.
Then your respondent receives an email with your comment, where he can edit his form responses and submit a new one.
If you’re satisfied with the new information your respondent submitted, you can finally approve or reject the request.
2. How to add a comment?
First, insert the following marker in your template: <<Workflow comment>>.
When the form is submitted, you can approve or reject the request and add a comment like in the following example.
The respondent will then receive a PDF in attachment with your comment.
3. Retrieve the approver's comment in your responses spreadsheet
In your responses spreadsheet, Form Publisher automatically adds the approver's comment under a new column called [Form Publisher] Comment.
Comments
6 comments
How do I go to the place where I can see this button Awaiting additional Information? Where can I find this?
Hi,
First, you will need to activate the option in your form to allow users to Edit their responses, then you will need to open the link to approve/reject or wait for more information inside the email that notify's you that a new response has been submitted.
Is there a way to further customize the approval page by adding more input options besides "Approve/Reject","Comments" and signature? We want to the approver to input an expiration date for our building access form on the Approval page (that isn't in the comments), and that info to be added to the spreadsheet? Thanks!
Is a three-person review process possible or in the works?
Ie, we'd like to have a respondent fill a request for expedited shipping, have another person quote the shipping and add to the form, then have a final third person approve or reject using the Approval workflow.
Hi,
First of all, congrats for the great tool!!!
I would like to know, if it´s possíble to set Request Information button without activate the Collect email address?
I ask this because in my flow there is some situations that the approver is the same person as the form respondent.
And I would like to use this Request Information button feature together with this other one.
Tks,
I am looking at the responses in my Google Sheet and I cannot see the Form Publisher approvals and comments that I see on this article. Is that a specific setting I need to turn on or am I just missing something here?
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