If you need further information from your respondent, read this article to know how to activate this option and add a comment to a request.
1. How to ask for more information?
This option will be available only if you collect email addresses and if you allow your respondents to edit their form after submit:
When the request is submitted, you'll be able to select ‘Awaiting additional information’ and add details in the comments field:
Then your respondent will receive an email with your comment, where he can edit his form responses and submit a new one.
If you’re satisfied with the new information your respondent submitted, you can finally approve or reject the request:
2. How to add a comment?
First, insert the following marker in your template: <<Workflow comment>>.
When the form is submitted, you’ll be able to approve or reject the request and add a comment like in the following example:
The respondent will then receive a PDF in attachment with your comment: