If you purchased a Form Publisher license for the wrong account, follow the steps in this article to learn how to switch your premium plan to another account.
info Having issues with your license? Read this article: 'My license is not activated'
1. Transfer ownership of your Form Publisher settings
This step is necessary to ensure that your new account will still be able to generate files and send emails with Form Publisher.
info Read this article to know how to do this: 'Transfer ownership of Form Publisher settings / Trigger the add-on from another account'
2. Submit a request
To help us investigate on your issue, submit a request to our customer support:
In your email, please indicate clearly:
- The previous email address
- The new email address which should benefit from license
Our support team will process your request within 2 business days after receiving your email.
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