When you contact our Form Publisher Support Team with a question or to report an issue, we may ask you to share your Google Form and template(s) with Edit access. This article explains why we need these to troubleshoot your issue.
Why do we ask you to share your Google Form and your templates?
When you face a technical issue with Form Publisher, our support team member will ask you to share your original Google Form and your templates to support@form-publisher.com with Edit access.
That will help us check:
- Issues related to formatting or markers in your templates (Google Doc, Sheets or Slides) (see Markers issue - Remove data validation)
- Or identify other possible causes of the problem.
What will happen to my data?
We ask for such access only for troubleshooting purposes and to provide you with a solution.
- We will use the access only for the specified purpose and for the required duration of the investigation
- We will ask for your permission in case we need to make any modifications to these files
- We won’t make a copy of your files unless we want to show you an example after which we will permanently delete the copy
- We do not change the sharing settings or share the file with anybody else
- We prompt you to stop sharing the files/folders with us, once our investigation is over
How to share your form in edition with us?
Click on the three dots button in the top right corner and click Add collaborators.
Then, enter support@form-publisher.com in Add people and groups, make sure that Editor is selected and click Send.
How to revoke our access to your form?
Simply remove support@form-publisher.com from the sharing settings, and we will not have access to your files anymore. In the sharing settings, click Editor > Remove.
Then click Save.
