Frequently Asked Questions

How can I cancel or update a license subscription?

Subscription through Paypal:

To manage your Paypal subscription:

1. Log in to Paypal using the Paypal email ID you used to subscribe.
2. Go to Settings > Payments > Manage Automatic Payments > Awesome Gapps Inc. From here, edit your payment method.

To cancel your Paypal subscription:

1. Simply open your Google Form and launch Form Publisher.
2. Go to “Status & quotas”, click the “Account” tab, and click on “Manage subscription”. This will bring you to the Form Publisher web app.
3. In the web app, click on “Cancel Autorenewal”

If for some reason, you no longer have access to the Paypal ID or you can't find the specific subscription in your list of subscriptions, or you don't have such a Paypal account, you may have originally signed up via Paypal Guest checkout. In this scenario, kindly proceed and submit a support request so we can help you further.

Subscription through Stripe:

1. Log into the Form Publisher dashboard here.
2. Click “Manage Subscription” to open the “Billing” page.
3. Click on “Cancel plan” to cancel your subscription OR “Add payment method” to add a new card.

How can I transfer a license?

License transfer is only possible within the same domain if someone with a license leaves your organization and you want to assign it to another person.

Whether you are transferring an Individual Premium or a Business Premium license, complete the contact form and ensure that you send us the following information:

1. The source account that currently has the license
   1. An email address for Individual licenses or a domain for Business ones
2. The destination account
   1. An email address for individual licenses or a domain for Business ones
3. The reason why you need the license transferred

How can I buy a license?

You can purchase directly from our pricing page using the appropriate card.

We have two types of paid licenses:

• Individual Premium (USD 79 / year)
• Business Premium (USD 590 / year)

How can I transfer my Form Publisher settings ownership to another Google account?

Before transferring the Form Publisher settings ownership, you must first transfer the ownership of the Google files. Please see the steps below:

1. From the old account to the new one, transfer the ownership of your Google files including the Google Form, responses sheet, the template used by Form Publisher, and the destination folder in Google Drive where the generated files are saved.
2. Open your Google Form, launch Form Publisher, and go to the “Status & Quotas” menu using the old Google account.
3. Disable Form Publisher by moving the Form Publisher status slider from right to left.
4. Open your Google Form, launch Form Publisher, and go to the “Status & Quotas” menu using the new Google account.
5. Enable Form Publisher by moving the Form Publisher status slider from left to right.

For more information, please see our detailed guide here.

My Form Publisher has stopped generating files and/or sending email notifications. What should I do?

In this scenario, you may need to re-launch the add-on. Please see the steps below:

1. Open your Google Form and launch Form Publisher.
2. Select the “Status & Quotas” menu item.
3. Disable Form Publisher by moving the Form Publisher status slider to the left.
4. Enable Form Publisher by moving the Form Publisher status slider back to the right.
5. Perform a test by submitting a form.

For reference, please see our guide here. If the issue persists, please proceed and submit a support request so we can assist you further.

I only see the “Help” button when I launch Form Publisher.

This scenario usually occurs when you launch Form Publisher immediately before the browser finishes loading the entire page. To remedy this, please see the steps below:

1. Refresh the Google Form page and wait for a few seconds for the browser to fully load the entire page.
2. Launch Form Publisher from the add-ons menu.
3. You should be able to see the Form Publisher menu items as usual. For reference, please see our easy-to-follow guide here.

Do you have a DPA available online?

Please find our DPA here.

Can I request a BAA?

To request a BAA from us, please fill in this Google Form, and you will automatically receive our standard BAA to sign.