Sometimes, Form Publisher stopped working for some reasons. You may need to disable or re-enable Form Publisher on a specific form. Read this article to know how, and why.
Why does Form Publisher stop working?
If Form Publisher no longer generates your files or sends notifications to form responses or specific email addresses, it may be because:
- The add-on has been disabled by mistake
- Google servers are temporary facing issues, as our service relies on Google technologies
- Some permissions for Form Publisher have been updated and you didn't (re)accept the new ones
To relaunch Form Publisher, please follow those steps:
1. Open Form Publisher Status
Click the add-ons icon, then Form Publisher.
Then Form Publisher's window appears, click Status & quotas.
2. Disable Form Publisher
The Status sidebar appears. Click on the button next to Form Publisher status to disable Form Publisher.
3. Re-enable Form Publisher
To fix files generation issues and relaunch Form Publisher, please click the button again to re-enable the add-on.
Form Publisher should now run properly every time someone submits a new form, and all your settings have been kept (template selected, Drive folders, email recipients,...).