When trying to purchase a Form Publisher licence, PayPal informs you that your credit card has been declined. This article will explain why you have this issue and how to proceed.
Why has PayPal declined your credit card?
You entered your credit card information, and PayPal informed you that your credit card has been declined.
Several reasons can explain this issue:
- Your card has expired or out of date
- You need to confirm your card
info We recommend to read PayPal’s documentation to know more: Why was my payment declined? Troubleshooting tips
How to solve this issue?
If your credit card is up to date, but you still have an issue:
- Make sure your recipient’s email address or phone number is entered correctly.
How do I confirm the email address linked to my PayPal account?
- Try with another credit card.
- Your company card or bank has more information.
- Contact PayPal support.
You can also find more information on the following article: Why can’t I make or send a payment?
warning As each payment transaction is handled by PayPal, any requests to the support on this issue will not be processed. If you have any questions about your PayPal issue, please contact them directly.