Form Publisher is no longer generating files or sending emails

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    Hector Rodriguez

    Great app! I set this up on a Google Form my boss created and shared with me.  When he tries to change anything on FormPublisher he gets a message that I set it up and he can't make changes.  What do I need to do for him to be able to make and save changes? 

    Specifically, I'm trying to set up the output folder on his computer.  I've temporarily removed the app but he still gets a message that I set it up and he can't change anything. 

     

    Thank you.

     

    Best regards,

    Hector

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    Form Publisher Team

    Hi,

    I see that you've found the right article on your own, if someone else is looking for ownership transfer, you can follow this article: https://support.form-publisher.com/hc/en-us/articles/213280785

    Best regards, 

    Form Publisher team.

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    Josh Elsesser

    I am having trouble getting publisher to send the pdf of my template to the respondant

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    Form Publisher Team

    Hi,

    @Josh Elsesser: Could you send an email to our support email address: support@form-publisher.com with the issue so that we can help you fix it?

    Form Publisher Team

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    Marc Engel

    Hi

    I can't get past the 'Form Publisher Status' anymore. I have been having trouble using Form Publisher for some weeks, now. (Premium). I disabled and re-enabled FP from the add-on library several times already. Even from new Google Forms (i.e. without a FP assignment) the add-on menu mentions 'Form Publisher Status' and gives me the dialogue to reset the form. This does not work, so I am stuck!!

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    Form Publisher Team

    Hi,

    @Marc Engel: Could you contact us by email at: support@form-publisher.com so that we can help you fix your issue? 

    Form Publisher Team

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    Jonathan Watts

    I'm receiving an error message from all my Forms connected to Form Publisher with the following text:

    "Form Publisher cannot work because you have exceeded your Drive storage capacity."

     

    This can't be possible because I have unlimited Google Drive storage with my education account. Is this a temporary bug? Has anyone else experienced this issue? I have many forms that are all dysfunctional right now because of this.

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    Form Publisher Team

    Hi,

    We had an issue that sent this error message to a lot of users that weren't concerned by the Drive Storage Capacity. If Form Publisher works fine for you, you can just ignore this email.

    Sorry for the inconvenience.

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    Bhechohawaii

    Hi, 

    My pdf files are not sending to the individuals that finish my form. Please help. 

     

    Thanks

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    Cindy Schwalb

    My form was still enabled. I have it set to create power point slides from responses and a backup pdf.  We have 44 responses in total. Then is quit working. The last submission linked to the powerpoint template that was empty. 

    Can you help troubleshoot? 

    Thank you!

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    Aashish Pereira

    I am not getting the automated emails when I submit a form. Is it because i am the approver while I test this?

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    Igmar Flores

    hi. i checked. my form publisher is enable, but still isn't generating the spred sheet nor doc. and i already configured all correctly as it says in the tutorial

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    Jeremy O'Toole

    I no longer am receiving email notification even though my PDFs are well below the quota. Any support would be great. All settings are correct, my email is listed for the notification, form is active, and we have plenty of PDFs left. 

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    Form Publisher Team

    Hi,

    Could you contact the support at support@form-publisher.com ?

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    ict sgi

    We use form-publisher in our school to generate registration documents when they register in our school.
    On busy days (information days for example), when many people pass by, suddenly the document gets very slow and form-publisher pdf generation takes first up to 20 minutes and then stops generating the documents. When we ask to regenerate the document that works but in't easy. Is this because we use a free version? Is there a difference in 'process power' between the free and 'paid' version of form-publisher?

     

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    Form Publisher Team

    Hello @ict sgi,

    Please contact the support at support@form-publisher.com.

    Thank you.

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    Ae The Odd Kind

    Hello,

    A couple of my workmates are unable to access the "Form Publisher Status" button. They are asked to sign in, after they do they get a prompt that says "Sign in with Google is temporarily disabled in this app" and cannot proceed to troubleshoot.

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    Scuola UmbertoConforto

    Hi

    until February 2019 the formpublisher I created sent email with attached the pdf of the written answers to the form compiler and to my email address, all this automatically.
    Now I'm trying to make it work .... but I can't get the emails with the attachment to the compiler or to me. I can only do it when I "regenerate the files" from your button-command.

    any suggestion ? 
    Best regards
     
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    Operaciones Mambo

    Hi publisher stop working and im trying to re-install but this message appears:

    ...

    Sign in with Google temporarily disabled for this app

    This app has not been verified yet by Google in order to use Google Sign In.

     

    What can i do?

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