Sometimes, Form Publisher stopped working for some reason. You may need to disable or re-enable Form Publisher on a specific form.
Why does Form Publisher stop working?
If Form Publisher no longer generates your files or sends notifications to form responses or specific email addresses, it may be because:
- The add-on has been disabled by mistake
- Google servers are temporary facing issues, as our service relies on Google technologies
- Some permissions for Form Publisher have been updated, and you didn't (re)accept the new ones
To relaunch Form Publisher, please follow those steps:
1. Open Form Publisher Status
Click the add-ons icon, then Form Publisher.
Select Form status and account info.
2. Disable Form Publisher
Click on the button next to Form Publisher status to disable Form Publisher.
3. Re-enable Form Publisher
To fix files generation issues and relaunch Form Publisher, click the button again to re-enable the add-on.
Form Publisher should now run properly every time someone submits a new form, and all your settings have been kept (template selected, Drive folders, email recipients,...).