Sometimes, when you try to use an add-on, only the Help option is available. This article explains how to access the add-on.
When you open a Google Form, wait around 5 seconds to make sure your document is fully loaded before using the add-on. Otherwise, you only see the Help button on the menu.
If you want to use Form Publisher, refresh the page a few times until the menu appears.
Comments
6 comments
What are the other trouble shooting options? Just refreshing and waiting does not bring up new options on the menu.
I have waited. I have uninstalled and reinstalled. I have refreshed the page. I get nothing but the help menu.
Any other ideas?
+1. facing a similar issue with google form publisher, Only Help section appears.
Honestly, it is very irritating
Hi,
Thanks for your comment
The only workaround for this issue is to refresh the page and wait a few seconds before opening the menu. It should be working then.
We are sorry about this issue but it is not directly related to Form Publisher technical structure
Thanks
I am having the same problem. I just updated this form and cleared up missing fields with Form Publisher last week. Now I only get the Help option and nothing else comes up - I did a lot of work - please help!
Hi,
Please wait a few seconds before opening the form publisher menu. Then it should works and the full menu will be displayed
Thanks
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