If you purchased your Form Publisher license by Paypal or by card via Paypal, your license is renewed by Paypal automatically. If PayPal can't renew it, it's usually because your credit or debit card has expired. This article indicates what happens if PayPal can't bill you.
If you paid by credit or debit card without using Paypal, read the article: Your payment failed, or your subscription is suspended.
Learn more: How did you pay for your Form Publisher license?
Your subscription payment failed
If your subscription payment fails, you receive an email indicating that your payment failed.
From the day you receive this notification, we grant you five days' free use of Form Publisher to give you time to update the payment information.
After five days, PayPal tries to bill you again. If the payment succeeds, your subscription is renewed from the payment date. If the payment fails again, you receive a second email the same as the one shown above. Again, we will grant you an extra five days.
Your subscription has been suspended
If PayPal still can't renew your license ten days after you received the first notification, your subscription is suspended, and you receive an email.
When you receive the notification indicating that your subscription has been suspended, PayPal stops trying to bill you.
Renew your license
You can purchase a new plan through our pricing page to renew your license. Click the button below.